Q: What do I have to do to open an account?

A: You must complete and sign an account application, which consists of three current credit references and a guaranty of payment. When we received a signed application, we contact the credit references. Some companies only accept references by fax so this process sometimes takes 2-3 days.

Q: If I need equipment before credit application can be processed, what do I do?

A: You must make a deposit adequate to cover the replacement cost of the equipment you need. This deposit may be in the form of cash, bank check or a credit card with credit adequate to cover the deposit. Deposit checks are not cashed, only held until completion of job. If proper payments are made in a timely fashion, your deposit check will be returned. Credit cards are processed only to ascertain that there are adequate funds available.

Q: What are normal payment terms?

A: Normal terms are 30 days from invoice date. Accounts over 60 days past due are subject to collection. In such cases, you are required to pay interest on the unpaid balances at a rate of 1 ½ % per month plus any collection fees, which may include attorney fees if court action is required.

Q: What is the normal billing process?

A: Sales and any other immediate cash items are billed at the end of each week. Rentals are billed at the end of each month and then at the end of the job. This procedure can result in several invoices for one job. The billing days are shown on each item on the invoice, e.g. from 9/1/00 through 9/15/00. Bo Phillips does not send statements and each invoice is payable in 30 days.

Q: Where are the invoices mailed?

A: Normally they are mailed to the corporate or business address given on the credit application. We also have the capability to mail invoices for a particular job to a specified billing address different from the corporate address. However, you must tell us at the time of order if you want direct billing.

Q: What about required PO’s and/or qualified persons only?

A: If you will notify us that you require PO’s or that only certain persons may order equipment, then we will ask for this iformation at time of order.

A: Generally NO. At the time of the initial order you must make the rent/purchase decision. Certain items are purchase only. We will be happy to provide you with comparison rental and purchase prices so that you may make decisions appropriate for your company/situation.

Q: Does Bo Phillips have minimum charges?

A: Yes, each type of equipment has an associated minimum charge. Normally it is $45 if you pickup at our site and $80 if we deliver. This may increase based on the number of items which you rent. The minimum only applies to the item or group of similar items which provide the most rental dollars. Other items for any job are in addition to the minimum charged for the controlling item(s). Please note that these minimums are applicable to each separate delivery, e.g. if you place multiple orders for the same site, each order carries its own minimum. This minimum is applicable to all orders delivered within a 25 mile radius of either downtown Atlanta or our facility in Tucker. For orders outside this area, we apply a one time delivery charge of $1.50 for each mile in excess of the 25 mile radius.

Q: Are there any discounts for long term rentals?

A: Yes for some of our more expensive items, e.g. an arrow board has a daily, weekly and monthly rental. Other smaller items have only daily rental prices. If you rent an item with discounted rates, you are billed at the end of each month for time accrued in that month. If the rental continues into the next month and qualifies for greater discounts, you are billed at the new rate and are given a discount for past periods at higher rates.

Q: Do you have both wholesale and retail prices?

A: Yes, if you are buying for resale, please inform us and provide us with a state tax certificate if appropriate.

Q: How do I arrange for rented equipment to be picked up?

A: Give us a call when you are through with your rental items. We will give you a cancellation number in order for you to verify your cancellation if there should be any question about the cancellation date. We ask that you not schedule pickups in advance, so many things can happen and we don’t want to pickup equipment that you still need.

Q: Who is responsible for lost and/or damaged equipment?

A: The end customer is responsible for all lost or damaged equipment. In cases where equipment has several components and can be repaired at the component level, we charge only for the damaged components. For lost or stolen items, we assume that the rental equipment was used and we charge the loss at replacement value rather than new equipment purchase cost. These charges will appear on the invoices following a pickup, normally the final invoice but also on interim invoices when only partial pickups are made.

Q: How do I know what equipment I need for a job?

A: You should contact either your GA DOT inspector or the safety authority for your city or county. They will advise you concerning necessary equipment for your project. When you know your equipment requirements, you may then call us and order the equipment. If you have a project where the controlling authority requires a traffic plan, just contact us and we will prepare a traffic plan for you. In order to reduce grief for all concerned, please do not try to guess what DOT will require. Each project has its own peculiarities and only the responsible authority can outline them for us.

Q: Can Bo Phillips install signs which are of a semi-permanent nature?

A: Yes, we can install signs if you have previously scheduled an installation. We will attempt to meet your time requirements but please give us as much lead time as possible. Our installation crew must know the time and nature of installations in order to schedule our resources. Usually it is best if a customer representative can be present to show our crew where to install signs. If one cannot be available then we ask that site maps, markers, stakes, etc. be provided to Bo Phillips Co. in order that we may correctly install the necessary safety equipment.

Q: Does Bo Phillips charge for de-installation of rental signs?

A: This varies depending on who installed them. If Bo Phillips installed signs, then the de-installation is free. If the customer installs signs, then we charge a minimal amount to de-install the signs when we pick them up.

Q: Do Bo Phillips do other types of post installations?

A: Yes, in addition to highway safety signage, we do complete signage on parking area projects, such as shopping centers, etc. Please schedule these projects as far in advance as possible in order to allow our crew to insure that they can install when you need it as well as to make sure that we have time to make or acquire all of the signs and/or posts.

Q: Does Bo Phillips Co. set-up traffic control equipment and signs?